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Deliveries
Delivery Options
Please kindly note that we do say to normally allow 3-5 working days* (Monday – Friday) after you have placed you order to get your products picked and prepared before they are dispatched. *Dispatch may take slightly longer during bank holiday, peak or promotional periods. You will receive a confirmation email and tracking updates as soon as your order in on it’s way to you.
For questions regarding your delivery or order please call 01643 703 815 or use or use our contact form. Email us at online@thepetcentre.co.uk or call 01643 703815 for questions related to refunds and returns. – Store is open 9-5 Mon-Sat
Items are shipped via courier (Usually DPD) within 24hrs with an estimated delivery time of 1-2 days.
For orders under £35 delivery is £4.95. For orders over £35 delivery is free.
We will normally despatch your order to you within 5 working days.
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence. You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
If you would like to cancel your order prior to dispatch please use our Contact Us form stating your order number and address details. Refunds should be issued within 3 working days.
Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require your order number or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at online@thepetcentre.co.uk or call 01643 703815
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to:
The Pet Centre
33-35 Alcombe road
Minehead
Somerset
Ta24 6BA
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at online@thepetcentre.co.uk or call 01643 703815 for questions related to refunds and returns. – Store is open 9-5 Mon-Sat
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